Yes! Our boots fit true to size (we say like your sandal size) and are medium width. If you are unsure of sizing or are really in-between sizes, we always suggest sizing up and getting a shoe insert or wearing a thicker sock. Much better than having squished toes! 

When walking in a cowboy boot, your heel should lift about 1/4 inch. A little movement is good!

At Fraulein, comfort is key! Owners Margaret and Sarah wore their very first sample boots to Farm Aid (Fraulein's philanthropy of choice) and walked all day at the concert and then trekked two miles back to their hotel. No blisters! No sore feet! Woohoo! They couldn't have been more thrilled at the comfort. Many of our customers agree, and tell us that their Fraulein's are the most comfortable boots they own! 

The heels on our boots are dependent on the style. Our 8", 10", and 13" tall shaft styles have a 2" heel height, while our tall boots (17" shaft) have a 2.5" heel. 

All of our boots are handmade in León, Mexico.

Our boots are what we like to call "original vintage," they're made to look and feel like a vintage boot, but are our own new, original designs. 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any additional questions, email support@frauleinboots.com

Click here to start your return. For exchanges, please start a return and leave a note indicating which style/size you would like.